Refund policy

1. Refund Policy

Refund Policy

At Hard to Kill, we believe in doing business the right way: clearly, fairly, and without games.

If something arrives damaged, incorrect, or defective, we’ll make it right. If you simply changed your mind, we’ll do our best to help within the guidelines below.

Returns

We accept returns on eligible items within [30] days of delivery.

To be eligible for a return, the item must:

Be unused and in the same condition you received it
Be in the original packaging when possible
Not show signs of wear, washing, damage, or misuse

Certain items may not be eligible for return, including:

Final sale items
Gift cards
Custom or made-to-order products
Worn, washed, or used gear
Any item marked non-returnable at the time of purchase

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, contact us within [7] days of delivery at [email].

Please include:

Your order number
A brief description of the issue
Photos showing the problem

If the issue is confirmed, we’ll replace the item or issue a refund at our discretion.

Exchanges

If you need a different size or want to exchange an eligible item, contact us at [email]. Exchanges are subject to product availability.

Refunds

Once your return is received and inspected, we’ll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow [5–10 business days] for your bank or card provider to process the refund.